Question 1

Who owns my medical data on myHelix?

Accepted Answer

You do. Every record you upload belongs to you. We never sell, license or share data without your explicit consent. You can export or delete your entire history at any time.

Question 2

Is myHelix DPDP Act 2023 compliant?

Accepted Answer

Yes. Data is stored in Mumbai (ap-south-1). We have a named Grievance Officer (Dr Anil Bhatt, Founder), append-only consent ledger, and 30-day data deletion guarantee.

Question 3

How does the AI brief work?

Accepted Answer

Upload prescriptions, labs, or scans. Our AI extracts diagnoses, medications, lab values with citations to source documents. Doctor sees a 60-second brief instead of reading 100 pages.

Question 4

How much does myHelix cost?

Accepted Answer

Family plan: ₹999/month or ₹9,999/year. Premium concierge: ₹2,999/month. NRI Family: ₹4,999/month. Doctor seat: ₹15,000/month. Hospital whitelabel: ₹50,000/month.

Question 5

Is myHelix a substitute for a doctor?

Accepted Answer

No. The AI brief is a structured summary for clinician review only. Every clinical decision must be made by your licensed doctor after reviewing original records.

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